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ICT-DIP-001

Diploma in Information Technology

Practical IT skills for support and administration roles. Build, secure and maintain the networks, systems and databases organisations depend on.

  • Diploma
  • 1 Year
  • Blended
  • 12 modules
  • 57 lessons

This Diploma in Information Technology prepares learners for technical support, systems administration and junior development roles in business, government and service organisations.

Learners develop practical skills in computer hardware and operating systems, networking, database design, web and application development, cybersecurity fundamentals and IT service management.

Course learning outcomes

By completing this course, learners should be able to

  • Install, configure and maintain computer hardware and operating systems
  • Design, install and troubleshoot small to medium computer networks
  • Apply cybersecurity practices to protect systems and data
  • Design and query relational databases
  • Develop and maintain websites and basic applications
  • Provide technical support and resolve user problems systematically
  • Implement backup, recovery and business continuity procedures
  • Configure and administer user accounts, permissions and access control
  • Document systems, procedures and support activity accurately
  • Evaluate and recommend hardware and software to meet business needs
  • Apply data protection and privacy obligations to IT practice
  • Work professionally within an IT service desk or support team

Course structure

Ten modules, each of approximately 20 hours

  1. Computer Systems and Hardware Fundamentals
  2. Operating Systems and System Administration
  3. Networking Fundamentals
  4. Network Configuration and Troubleshooting
  5. Database Design and SQL
  6. Web Development Fundamentals
  7. Programming and Scripting Basics
  8. Cybersecurity Essentials
  9. IT Support and Service Management
  10. Data Protection, Backup and Business Continuity

Each module contains four written lessons, a video lesson and a fifteen-question quiz, followed by a practical assignment. A single running case study — a provincial health service with four sites, ageing donated equipment, unreliable power and no connectivity at its rural centres — runs through every module, so that each topic is applied to conditions learners will actually work in.

The course concludes with a final examination of forty questions, an integrated practical project and a portfolio of the assessed work from all ten modules.

How you are graded

  • Module quizzes: 20%
  • Practical assignments: 30%
  • Final examination: 20%
  • Final project: 30%

An overall result of 70% is required to pass.

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