BUS-DIP-001
Diploma in Business Management
Practical management skills for supervisors and small business owners. Plan operations, manage people and budgets, and lead a team with confidence.
This Diploma in Business Management prepares learners to plan, coordinate and supervise the operations of a business unit, small enterprise or department.
Learners develop practical skills in business planning, operations management, financial management for managers, marketing, project coordination, team leadership and customer relationships.
Course learning outcomes
By completing this course, learners should be able to
- Develop a business plan supported by market and financial analysis
- Plan and coordinate the day-to-day operations of a business unit
- Interpret financial reports and manage a departmental budget
- Develop marketing plans and evaluate their effectiveness
- Lead, motivate and supervise a team
- Plan and deliver a project within scope, budget and schedule
- Manage supplier relationships and procurement processes
- Apply risk management and business continuity practices
- Build and maintain customer relationships and service standards
- Apply relevant Papua New Guinea business, employment and consumer legislation
- Use business information systems to support decision making
- Communicate professionally in writing and in meetings
Course structure
Ten modules, each of approximately 20 hours
- Principles of Business Management
- Business Planning and Strategy
- Operations and Process Management
- Financial Management for Managers
- Marketing and Customer Relationships
- Human Resources for Managers
- Project Management
- Risk, Compliance and Business Law in PNG
- Leadership and Team Development
- Entrepreneurship and Business Growth
Each module contains written lessons, a video, a knowledge quiz and a practical assignment applied to a real workplace. A single case study business runs through all ten modules. Modules are released sequentially: you complete one before the next opens. The course concludes with a final examination, a practical project and a portfolio.
How you are graded
- Module quizzes: 20%
- Practical assignments: 30%
- Final examination: 20%
- Final project: 30%
An overall result of 70% is required to pass.
Welcome to the Diploma in Business Management
0.5
How the Business Management Diploma Runs
0.5
Assessment and Grading in the Business Diploma
0.5
Study Support for Business Management Students
0.5
What Managers Actually Do
4
Organisational Structure and Design
4
Decision Making and Delegation
4
Managing Your Own Work: Time, Meetings and Communication
4
Video: The Four Functions of Management
0.5
Quiz
Module 1 Quiz - Principles of Business Management
70% to pass · 20 min
Assignment
Module 1 - Organisation and Management Structure Review
100 points
Analysing the Business Environment
4
Setting Direction: Purpose, Objectives and Strategy
4
Writing a Business Plan
4
Implementing and Reviewing Strategy
4
Video: How to Do a SWOT Analysis
0.5
Quiz
Module 2 Quiz - Business Planning and Strategy
70% to pass · 20 min
Assignment
Module 2 - Business Plan Section: Strategy and Objectives
100 points
Operations, Capacity and Workflow
4
Process Mapping and Improvement
4
Quality and Service Standards
4
Inventory, Suppliers and Procurement
4
Video: What is Business Process Management?
0.5
Quiz
Module 3 Quiz - Operations and Process Management
70% to pass · 20 min
Assignment
Module 3 - Operations Workflow Improvement
100 points
Reading Financial Reports as a Manager
4
Budgets and Financial Control
4
Costing, Pricing and Business Unit Decisions
4
Cash, Working Capital and Investment Decisions
4
Video: Finance for Non-Financial Managers
0.5
Quiz
Module 4 Quiz - Financial Management for Managers
70% to pass · 20 min
Assignment
Module 4 - Departmental Budget and Variance Report
100 points
Understanding the Market and the Customer
4
The Marketing Mix
4
Promotion and Selling
4
Customer Service and Retention
4
Video: The Marketing Mix — Product, Price, Place, Promotion
0.5
Quiz
Module 5 Quiz - Marketing and Customer Relationships
70% to pass · 20 min
Assignment
Module 5 - Marketing Plan and Customer Service Standard
100 points
The Line Manager’s People Responsibilities
4
Recruiting and Settling People Into Your Team
4
Supervising Performance Day to Day
4
Handling Difficult Situations
4
Video: Line Managers’ HR Responsibilities
0.5
Quiz
Module 6 Quiz - Human Resources for Managers
70% to pass · 20 min
Assignment
Module 6 - Supervision and Staffing Plan
100 points
What a Project Is and Why They Fail
4
Scope, Schedule and Budget
4
Risk, Stakeholders and Communication
4
Executing, Controlling and Closing
4
Video: Scope, Schedule and Budget in Project Management
0.5
Quiz
Module 7 Quiz - Project Management
70% to pass · 20 min
Assignment
Module 7 - Project Plan and Schedule
100 points
Business Structures and Legal Obligations
4
Contracts and Commercial Obligations
4
Employment, Safety and Regulatory Obligations
4
Risk Management and Business Continuity
4
Video: Identifying, Assessing and Mitigating Risk
0.5
Quiz
Module 8 Quiz - Risk, Compliance and Business Law in PNG
70% to pass · 20 min
Assignment
Module 8 - Risk Register and Compliance Check
100 points
What Leadership Is
4
Motivation and Engagement
4
Building and Developing a Team
4
Leading Change
4
Video: The Five Stages of Team Development
0.5
Quiz
Module 9 Quiz - Leadership and Team Development
70% to pass · 20 min
Assignment
Module 9 - Leadership and Team Development Plan
100 points
Assessing an Opportunity
4
Business Models and Funding Growth
4
Managing Growth and Sustaining a Business
4
Developing Your Own Management Practice
4
Video: The Business Model Canvas
0.5
Quiz
Module 10 Quiz - Entrepreneurship and Business Growth
70% to pass · 20 min
Assignment
Module 10 - Business Growth Proposal
100 points
Preparing for the Business Diploma Final Examination
2
The Diploma Final Management Project
2
Compiling Your Diploma Management Portfolio
2
Quiz
Final Knowledge Examination
70% to pass · 90 min
Assignment
Business Management Portfolio
100 points
Assignment
Final Practical Business Project
100 points